Refund Policy
Refund Policy
Effective Date: 27/05/2024
Thank you for shopping at OneStop. We want to ensure that you are completely satisfied with your purchase. If you have any questions or concerns about your order, please contact us at management@onestopq8.com
1. Refund Eligibility
We offer refunds on items that are returned within 14 days of receipt. To be eligible for a refund, your item must be unused, in the same condition that you received it, and in the original packaging.
2. Non-Refundable Items
Certain types of items are non-refundable, including:
- Gift cards
- Downloadable software products
- Personalized items
3. Refund Process
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within 7 days.
4. Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
5. Contact Us
If you have any questions about our refund policy, please contact us at: management@onestopq8.com